Awareness of your skill behavior will go a long way in helping you become an effective listener. Listening can be devided into three levels, which are characterized by certains behaviors or when feeling anxious, fearful or angry.
The following description of the three levels will help understand the distinction between how each level is expressed.
Level 1. A person at level 1 demonstrates the characteristics good listener. This listeners look for an are of interest in the talker's message; they view it as an opportunity to gather new and useful information. Effective listeners are aware of their personal biases, are better able to avoid making automatic judgment about the talker and to avoid being influenced by emotionally charged words. Good listeners suspend judgment and are empathetic to the other person's feeling. They can see things from the other person's piont of view and inquire about rather than advocate a position.
Level 1 listeners use extra thought time to anticipate the talker's next statement, to mentally summarize the stated message, evaluate overall focus is to listen with understanding and respect.
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