As consumers of goods, sometime are dissatisfied with your purchases. The quality of the merchandisemay be inferior, a product may be damaged or devective, or a part may be missing.
The same holds true when you purchas services. A painter may use inferior grade of paint on a wall despire a promise to use a top quality name-brand, and elactrician amy improperly install an air conditioner in a well or window, or a tailor may ruin a skirt by cutting too much of the hem.
On such occasions it is customary to lodge a complaint. You can either telephone or your complain to the company, visit its office to resolve the problem personally, or write the company a letter of complaint in which you ask for some kind of compensation.
A letter of complain differs from a telephone complaint or an office visit. It must be precise, factual, and descriptive because the recipient has no opportunity to ask further questions. He or she must understand the nature of the problem in order to find an appropiate solution. Moreover, the letter of complaint must convince the reader that the problem waas caused by his or her firm and not by the costumer. Finally, the letter of complaint must persuade the reader to provide some compensation, either in the form of money, free repairs or sservices, or new merchandise.
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