At this level, people are tuning out the speaker, daydreaming, or faking attention while thingking about unrelated matters. this causes relationship breakdown, conflicts and poor decision making because the person is busy finding fault, responding devensively, or becoming overly emotional. All of this influences either the talker or the listener to move into the flight-or-flight mode.
As you examine the three levels, you can imagine how different group and individual would work together based on which level they are activating.
Sunday, May 5, 2013
Saturday, May 4, 2013
Three Levels of Listening: Level 2
At this level, a person in mainly listening to words and the content of what is being said, but does not fully understand what the words mean. the result in the semantic barrier-the meaning os words. There are thousands of words in English vocabulary. The average adult in the United states uses 500 of these words most often. However, each one of these words has between 20 and 25 meanings. This means that we are using 500 words with the possibility of 12.500 different meanings. Adding to the confusion is the variety of slang American use, double meanings of many words, and on and on.
This important factor in all of this is that words don't communicate. It's the meaning and the understanding of words that make communication work. For instance, Level 2 listeners are zeroing in on words, but many times, they miss the intent, such as what is being expressed nonverbally through tone of voice, bodu posture, etc.
As a result, Level 2 listeners hear what the speaker says but make little effort to understand the speaker's intent. Needless to say, this can lead to misunderstanding , and a variety of negative feelings. In head in agreement and no asking clarifying question, the talker may be lulled into a false sense of being understood.
Three Levels of Listening
Awareness of your skill behavior will go a long way in helping you become an effective listener. Listening can be devided into three levels, which are characterized by certains behaviors or when feeling anxious, fearful or angry.
The following description of the three levels will help understand the distinction between how each level is expressed.
Level 1. A person at level 1 demonstrates the characteristics good listener. This listeners look for an are of interest in the talker's message; they view it as an opportunity to gather new and useful information. Effective listeners are aware of their personal biases, are better able to avoid making automatic judgment about the talker and to avoid being influenced by emotionally charged words. Good listeners suspend judgment and are empathetic to the other person's feeling. They can see things from the other person's piont of view and inquire about rather than advocate a position.
Level 1 listeners use extra thought time to anticipate the talker's next statement, to mentally summarize the stated message, evaluate overall focus is to listen with understanding and respect.
The following description of the three levels will help understand the distinction between how each level is expressed.
Level 1. A person at level 1 demonstrates the characteristics good listener. This listeners look for an are of interest in the talker's message; they view it as an opportunity to gather new and useful information. Effective listeners are aware of their personal biases, are better able to avoid making automatic judgment about the talker and to avoid being influenced by emotionally charged words. Good listeners suspend judgment and are empathetic to the other person's feeling. They can see things from the other person's piont of view and inquire about rather than advocate a position.
Level 1 listeners use extra thought time to anticipate the talker's next statement, to mentally summarize the stated message, evaluate overall focus is to listen with understanding and respect.
Friday, May 3, 2013
Listening Is a Skill
Effective listening is a learned skill; it does nit happen automatically for most people. In addition, there are few rewards for listening, but there are punishments for not listening. How do you feel when listeners are not playing attention to you by looking at their watches, doing soma activity or not acknowledging what you've said? You probably put down or even worse, you felt like you were talking to a wall. Listeners have a lot more power and impact on the talker than most people realize.
In addition, many people tend to assume listening is basically the same as hearing-a dengerous misconception that leads to believing that ffective listening is instinctive. As a result, supervisors make little effort to develop listening skills and unknowingly neglect a vital communication function. Research show that the average person on the job spends 40 percent of his time listening, 35 percent talking, 16 percent reading, ang 9 percent writing.
On average, people only are about 35 percent efficient as listeners. This luck of effective listening often results in missed oppertunities to avoid misunderstandings, conflict, poor decision-making or a crisis because a problem wasn't identified in time.
In addition, many people tend to assume listening is basically the same as hearing-a dengerous misconception that leads to believing that ffective listening is instinctive. As a result, supervisors make little effort to develop listening skills and unknowingly neglect a vital communication function. Research show that the average person on the job spends 40 percent of his time listening, 35 percent talking, 16 percent reading, ang 9 percent writing.
On average, people only are about 35 percent efficient as listeners. This luck of effective listening often results in missed oppertunities to avoid misunderstandings, conflict, poor decision-making or a crisis because a problem wasn't identified in time.
Direct Quotations
A direct quotation reports something that someone said. Quatation marks (" ") indicate that the words inside are exactly as they were spoken. The speaker may be identified at the beginning, in the middle,or at the end of quotation.
Examples:
Oliver Kahn, the beaten German goalkeeper and captain, could only say: "This is not about your club, it's about the entire nation."
"We discovered unity in our people," said Chung Mong Joon.
The word Cup has been a lifetime experience, "he said, "an even if in the end we were disappointed to lose the semifinal, I can say that I worked in FIFA for ten years without understanding the full impact of the World Cup."
When reporters interview people, they ask direct quwstions and said write down the exact words people say. They use these direct quotations to support their man ideas and to make their articlesmore lively and convincing.
Examples:
Oliver Kahn, the beaten German goalkeeper and captain, could only say: "This is not about your club, it's about the entire nation."
"We discovered unity in our people," said Chung Mong Joon.
The word Cup has been a lifetime experience, "he said, "an even if in the end we were disappointed to lose the semifinal, I can say that I worked in FIFA for ten years without understanding the full impact of the World Cup."
When reporters interview people, they ask direct quwstions and said write down the exact words people say. They use these direct quotations to support their man ideas and to make their articlesmore lively and convincing.
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